HOW WE ARE. HOW WE LIVE. HOW WE WORK. INTERNALLY AND EXTERNALLY.
We are service providers. Because we want to be.
Our customers and their goals are the basis and the reason for our corporate existence. Yes, we are experts, we are among the best in what we do. We are proud of that. But: We have decided to be providers of services.
We are self-confident, we perform our tasks with the self-image, the attitude of a partner on an equal footing, but we never forget that we do not initiate or realize any construction projects of our own. Without the projects of our customers, without their visions, their courage, their personal and economic investments and risks, SMV would not exist.
We are partners. Because we want to be.
We are here by choice. Every single one of us. We have consciously decided to be part of a team, part of SMV. Every single one of us. That makes us partners, internally and externally.
We give and take, grant and enjoy partnership. Sincerely and resolutely. We know: The only way to have a good partner is to be one.
We are SMV. Because we want to be.
We are upright. We are fearless. We are smart. We are empathetic.
UPRIGHT MEANS WORKING ON AN EQUAL FOOTING. WITH HONESTY, LOYALTY AND PRIDE.
Our customers expect an excellent and coordinated service in all aspects, their goals are our goals. At all times.
We deal with each other openly, honestly, respectfully and fairly.
Internal conflicts are only discussed by the parties involved. Only if it is impossible to reach an understanding will project management be involved.
Each team member respects personal reliability, clarity and unambiguity as the foundation and pillar of mutual success.
We respect and honor everyone's performance. If mistakes happen, we react correctly:
1. We report them immediately.
2. We fix them.
3. We avoid them in the future.
FEARLESS MEANS ENTREPRENEURIAL. RESPONSIBLE. COURAGEOUS IN THE CAUSE.
Each team member bears personal responsibility for their own actions and behavior.
Creativity, motivation and expertise give us self-confidence and attitude.
We know our arguments and trust them. There are always alternatives, but there is only one decision.
That we prepare professionally: Definition of the task, collection of possible solutions, evaluation of alternatives, decision recommendation.
SMART MEANS PREPARED AND INFORMED. NOT WUNDERKINDER, BUT PROFESSIONALS.
We never stop learning. We are curious and keep ourselves up to date.
We know what we are talking about. Or we keep our mouths shut. Until we know.
We plan tasks in advance and do them actively and on time. Smart is the plan of planning.
We don't forget important information and share them with the team.
Results and decisions relevant to projects and contracts are prepared in writing, presented in person and documented.
Complicated tasks are presented with the best conceivable solution for further consultation.
The project leaders involved are always represented in the most important meetings.
EMPATHIC MEANS EMOTIONALLY ENGAGING. IN A POSITIVE WAY.
We are all human beings - customers and colleagues. We have left and right brain hemispheres. Every rational decision has emotional aspects.
We want to make people happy and be happy. Yes, even on the job. No, that is not unprofessional.
We want to inspire, exceed expectations. Fulfill hopes, take away uncertainties.
We are constructive and don't step on anyone's toes for no reason. The project management leads the planning team; we support them.
The project managers and the management support all team members during difficult project phases.
Each team member contributes ideas for improvement, collects feedback from the group and follows up on the idea.
The team balances the workload of the team members, and in case of conflicts in the project, solutions are searched for together.
We respect the lives of all team members outside the project and office to prevent unnecessary stress.
Office doors are not firewalls. We talk to each other. Personally. When it comes to emails, we limit the distribution list.
We deal with each other in a friendly, relevant and results-oriented manner.
We can't love every Monday morning - but we don't want to hate them either.